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In the field of psychology, cognitive dissonance is the mental discomfort (psychological stress) experienced by a person who simultaneously holds two or more contradictory beliefs, ideas, or values. This discomfort is triggered by a situation in which a person’s belief clashes with new evidence perceived by that person. When confronted with facts that contradict personal beliefs, ideals, and values, people will find a way to resolve the contradiction in order to reduce their discomfort.^[1][2]

In A Theory of Cognitive Dissonance (1957), Leon Festinger proposed that human beings strive for internal psychological consistency in order to mentally function in the real world. A person who experiences internal inconsistency tends to become psychologically uncomfortable, and so is motivated to reduce the cognitive dissonance, by making changes to justify the stressful behavior, either by adding new parts to the cognition causing the psychological dissonance, or by actively avoiding social situations and contradictory information likely to increase the magnitude of the cognitive dissonance.^[1]

Relations among cognitions

To function in the reality of a modern society, human beings continually adjust the correspondence of their mental attitudes and personal actions; such continual adjustments, between cognition and action, result in one of three relationships with reality:^[1]

1. Consonant relationship: Two cognitions or actions consistent with each other (e.g. not wanting to become drunk when out to dinner, and ordering water rather than wine)


2. Irrelevant relationship: Two cognitions or actions unrelated to each other (e.g. not wanting to become drunk when out, and wearing a shirt)


3. Dissonant relationship: Two cognitions or actions inconsistent with each other (e.g. not wanting to become drunk when out, but then drinking more wine)

Magnitude of dissonance

The reduction of the psychological stress of cognitive dissonance is a function of the magnitude of the dissonance caused by the existential inconsistency, between two contradictory beliefs held by the person; or by the contradiction between the person's beliefs and an action he or she has taken.^[3] Two factors determine the degree of psychological dissonance caused by two conflicting cognitions or by two conflicting actions:

1. The importance of cognitions: The greater the personal value of the elements, the greater the magnitude of the dissonance in the relation.


2. Ratio of cognitions: The proportion of dissonant-to-consonant elements.

Reduction

Cognitive dissonance theory proposes that people seek psychological consistency between their personal expectations of life and the existential reality of the world. To function by that expectation of existential consistency, people continually reduce their cognitive dissonance in order to align their cognitions (perceptions of the world) with their actions.

The creation and establishment of psychological consistency allows the person afflicted with cognitive dissonance to lessen his or her mental stress by actions that reduce the magnitude of the dissonance, realised either by changing with or by justifying against, or by being indifferent to the existential contradiction that is inducing the mental stress.^[1] In practice, people reduce the magnitude of their cognitive dissonance in four ways:

1. Change the behavior or the cognition ("I'll eat no more of this doughnut.")


2. Justify the behavior or the cognition, by changing the conflicting cognition ("I'm allowed to cheat my diet every once in a while.")


3. Justify the behavior or the cognition by adding new cognitions ("I'll spend thirty extra minutes at the gymnasium to work off the doughnut.")


4. Ignore or deny information that conflicts with existing beliefs ("This doughnut is not a high-sugar food.")

Three cognitive biases in particular are components of dissonance theory. The bias that one does not have any biases, the bias that one is "better, kinder, smarter, more moral, and nicer than average," and confirmation bias.^[4]

That a consistent psychology is required for functioning in the real world also was indicated in the results of The Psychology of Prejudice (2006), wherein people facilitate their functioning in the real world by employing human categories (i.e. sex and gender, age and race, etc.) with which they manage their social interactions with other people.

Likewise, the study Patterns of Cognitive Dissonance-reducing Beliefs Among Smokers: A Longitudinal Analysis from the International Tobacco Control (ITC) Four Country Survey (2012) indicated that smokers use justification beliefs to reduce their cognitive dissonance about smoking tobacco and the negative consequences of smoking tobacco.

1. Continuing smokers (Smoking and no attempt to quit since the previous round of study.)


2. Successful quitters (Quit during the study and did not use tobacco from the time of the previous round of study.)


3. Failed quitters (Quit during the study, but relapsed to smoking at the time of the study.)

To reduce cognitive dissonance, the participant smokers adjusted their beliefs to correspond with their actions:

1. Functional beliefs ("Smoking calms me down when I am stressed or upset."; "Smoking helps me concentrate better."; "Smoking is an important part of my life."; and "Smoking makes it easier for me to socialize.")


2. Risk-minimizing beliefs ("The medical evidence that smoking is harmful is exaggerated."; "One has to die of something, so why not enjoy yourself and smoke?"; and "Smoking is no more risky than many other things people do.")^[5]

Paradigms

There are four theoretic paradigms of cognitive dissonance, the mental stress people suffer when exposed to contradictory information that is inconsistent with their prior beliefs, ideals, or values; (i) Belief Disconfirmation, (ii) Induced Compliance, (iii) Free Choice, and (iv) Effort Justification; which respectively explain: what happens after a person acts inconsistently, relative to his or her prior intellectual perspectives; what happens after a person makes decisions; and what are the effects upon a person who has expended much effort to achieve a goal. Common to each paradigm of cognitive-dissonance theory is the tenet: People invested in a given perspective shall—when confronted with disconfirming evidence—expend great effort to justify retaining the challenged perspective.

Belief disconfirmation

The disconfirmation (contradiction) of a belief, ideal, or system of values causes cognitive dissonance that can be resolved by changing the belief under contradiction; yet, instead of effecting change, the resultant mental stress restores psychological consonance to the person, by misperception, rejection, or refutation of the contradiction; seeking moral support from people who share the contradicted beliefs; or acting to persuade other people that the contradiction is unreal.^[6][7]

The early hypothesis of belief disconfirmation presented in When Prophecy Fails (1956) reported that faith deepened among the members of an apocalyptic religious cult, despite the failed prophecy of an alien spacecraft soon to land on Earth, to rescue them from earthly corruption. At the determined place and time, the cult assembled; they believed that only they would survive planetary destruction; yet the spaceship did not arrive to Earth. The disconfirmed prophecy caused them acute cognitive-dissonance: Had they been victims of a hoax? Had they vainly donated away their material possessions? To resolve the dissonance, between apocalyptic, end-of-the-world religious beliefs and earthly, material reality, most of the cult restored their psychological consonance by choosing to hold a less mentally-stressful idea to explain the missed landing. That the aliens had given planet Earth a second chance at existence, which, in turn, empowered them to re-direct their religious cult to environmentalism; social advocacy to end human damage to planet Earth. Moreover, upon overcoming the disconfirmed belief by changing to global environmentalism, the cult increased in numbers, by successful proselytism.^[8]

The study of The Rebbe, the Messiah, and the Scandal of Orthodox Indifference (2008) reported the belief disconfirmation occurred to the Chabad Orthodox Jewish congregation who believed that their Rebbe (Menachem Mendel Schneerson) was the Messiah. Yet, when he died of a stroke in 1994, instead of accepting that their Rebbe was not the Messiah, some of the congregants proved indifferent to that contradictory fact and continued claiming that Schneerson was the Messiah, and that he would soon return from the dead.^[9]

Induced compliance

In the Cognitive Consequences of Forced Compliance (1959), the investigators Festinger and Merrill Carlsmith asked students to spend an hour doing tedious tasks; e.g. turning pegs a quarter-turn, at fixed intervals. The tasks were designed to induce a strong, negative, mental attitude in the subjects. Once the subjects had done the tasks, the experimenters asked one group of subjects to speak with another subject (an actor) and persuade that impostor-subject that the tedious tasks were interesting and engaging. Subjects of one group were paid twenty dollars ($20); those in a second group were paid one dollar ($1); and those in the control group were not asked to speak with the imposter-subject.

After performing dissonant behavior (lying) a person might find external, consonant elements. Therefore, a snake oil salesman might find a psychological self-justification (great profit) for promoting medical falsehoods, but, otherwise, might need to change his beliefs about the falsehoods.

At the conclusion of the study, when asked to rate the tedious tasks, the subjects of the second group (paid $1) rated the tasks more positively than did the subjects in the first group (paid $20) and than did the subjects of the control group; the responses of the paid subjects were evidence of cognitive dissonance. The researchers, Festinger and Carlsmith, proposed that the subjects experienced dissonance, between the conflicting cognitions: "I told someone that the task was interesting" and "I actually found it boring." Moreover, the subjects paid one dollar were induced to comply, compelled to internalize the "interesting task" mental attitude because they had no other justification. The subjects paid twenty dollars were induced to comply by way of an obvious, external justification for internalizing the "interesting task" mental attitude and, thus, experienced a lesser degree of cognitive dissonance.^[10]

Forbidden Behaviour paradigm

In the Effect of the Severity of Threat on the Devaluation of Forbidden Behavior (1963), a variant of the induced-compliance paradigm, by Elliot Aronson and Carlsmith, examined self-justification in children.^[11] In the experiment, children were left in a room with a variety of toys, including a greatly desirable steam shovel, the forbidden toy. Upon leaving the room, the experimenter told one-half of the group of children that there would be severe punishment if they played with the steam-shovel toy; and told the second half of the group that there would be a mild punishment for playing with the forbidden toy. All of the children refrained from playing with the forbidden toy (the steam shovel).^[11]

Later, when the children were told that they could freely play with any toy they wanted, the children in the mild-punishment group were less likely to play with the steam shovel (the forbidden toy), despite removal of the threat of mild punishment. The children threatened with mild punishment had to justify, to themselves, why they did not play with the forbidden toy. The degree of punishment, in itself, was insufficiently strong to resolve their cognitive dissonance; the children had to convince themselves that playing with the forbidden toy was not worth the effort.^[11]

In The Efficacy of Musical Emotions Provoked by Mozart's Music for the Reconciliation of Cognitive Dissonance (2012), a variant of the forbidden-toy paradigm, indicated that listening to music reduces the development of cognitive dissonance.^[12] Without music in the background, the control group of four-year-old children were told to avoid playing with a forbidden toy. After playing alone, the control-group children later devalued the importance of the forbidden toy; however, in the variable group, classical music played in the background, while the children played alone. In that group, the children did not later devalue the forbidden toy. The researchers, Nobuo Masataka and Leonid Perlovsky, concluded that music might inhibit cognitions that reduce cognitive dissonance.^[12]

Moreover, music is a stimulus that can diminish post-decisional dissonance; in an earlier experiment, Washing Away Postdecisional Dissonance (2010), the researchers indicated that the actions of hand-washing might inhibit the cognitions that reduce cognitive dissonance.^[13]

Free choice

In the study Post-decision Changes in Desirability of Alternatives (1956) 225 female students rated a series of domestic appliances and then were asked to choose one of two appliances as a gift. The results of a second round of ratings indicated that the women students increased their ratings of the domestic appliance they had selected as a gift and decreased their ratings of the appliances they rejected.^[14]

This type of cognitive dissonance occurs to a person faced with making a difficult decision, wherein there always exist aspects of the rejected-object not chosen, which appeal to the person making the choice. The action of deciding provokes the psychological dissonance consequent to choosing X instead of Y, despite little difference between X and Y; thus, the decision "I chose X" is dissonant with the cognition that "There are some aspects of Y that I like." Moreover, the study Choice-induced Preferences in the Absence of Choice: Evidence from a Blind Two-choice Paradigm with Young Children and Capuchin Monkeys (2010) reports similar results in the occurrence of cognitive dissonance in human beings and in animals.^[15]

Peer Effects in Pro-Social Behavior: Social Norms or Social Preferences? (2013) indicated that, in addition to internal deliberation, the structuring of decisions among people can influence how a person acts individually. That social preferences and social norms are related, and function in line with wage-giving among three persons. The actions of the first person influenced^{[clarification needed]} the wage-giving actions of the second person. That inequity aversion is the paramount concern of the participants.^[16]

Effort justification

Cognitive dissonance occurs to a person when he or she voluntarily engages in (physically or ethically) unpleasant activities in effort to achieve a desired goal. The mental stress caused by the dissonance can be reduced by the person's exaggerating the desirability of the goal. In The Effect of Severity of Initiation on Liking for a Group (1956), to qualify for admission to a discussion group, two groups of people underwent an embarrassing initiation, of varied psychologic severity. The first group of subjects were to read aloud twelve sexual words considered obscene; the second group of subjects were to read aloud twelve sexual words not considered obscene.

Both groups then were given headphones to unknowingly listen to a recorded discussion about animal sexual behaviour, which the researchers designed to be dull and banal. As the subjects of the experiment, the groups of people were told that the animal-sexuality discussion actually was occurring in the next room. The subjects whose strong initiation required reading aloud obscene words evaluated the people of their group as more-interesting persons than the people of the group who underwent the mild initiation to the discussion group.^[17]

Moreover, in Washing Away Your Sins: Threatened Morality and Physical Cleansing (2006), the results indicated that a person washing his or her hands is an action that helps resolve post-decisional cognitive dissonance because the mental stress usually was caused by the person's ethical–moral self-disgust, which is an emotion related to the physical disgust caused by a dirty environment.^[18][19]

Likewise, the study The Neural Basis of Rationalization: Cognitive Dissonance Reduction During Decision-making (2011) indicated that participants rated 80 names and 80 paintings based on how much they liked the names and paintings. To give meaning to the decisions, the participants were asked to select names that they might give to their children. For rating the paintings, the participants were asked to base their ratings on whether or not they would display such art at home.

The results indicated that when the decision is meaningful to the person deciding value, the likely rating is based on his or her attitudes (positive, neutral, or negative) towards the name and towards the painting in question. The participants also were asked to rate some of the objects twice and believed that, at session's end, they would receive two of the paintings they had positively rated. The results indicated a great increase in the positive attitude of the participant towards the liked pair of things, whilst also increasing the negative attitude towards the disliked pair of things. The double-ratings of pairs of things, towards which the rating participant had a neutral attitude, showed no changes during the rating period. Therefore, the existing attitudes of the participant were reinforced during the rating period, and the participants suffered cognitive dissonance when confronted by a liked-name paired with a disliked-painting.^[20]

Examples

In the fable of “The Fox and the Grapes”, by Aesop, on failing to reach the desired bunch of grapes, the fox then decides he does not truly want the fruit because it is sour. The fox's act of rationalization (justification) reduced his anxiety about the cognitive dissonance occurred because of a desire he cannot realise.

Unpleasant medical screenings

In the study Cognitive Dissonance and Attitudes Toward Unpleasant Medical Screenings (2016), the researchers Michael R. Ent and Mary A Gerend informed the study participants about a discomforting test for a specific (fictitious) virus called the "human respiratory virus-27". The study used a fake virus to prevent participants from having thoughts, opinions, and feeling about the virus that would interfere with the experiment. The study participants were in two groups; one group was told that they were actual candidates for the virus-27 test, and the second group were told they were not candidates for the test. The researchers reported, "We predicted that [study] participants who thought that they were candidates for the unpleasant test would experience dissonance associated with knowing that the test was both unpleasant and in their best interest—this dissonance was predicted to result in unfavorable attitudes toward the test."^[21]

Related phenomena

Cognitive dissonance may also occur when people seek to:

• Explain inexplicable feelings: When an earthquake disaster occurs to a community, irrational rumors, based upon fear, quickly reach the adjoining communities unaffected by the disaster because those people, not in physical danger, psychologically justify their anxieties about the earthquake.^[22]


• 
  Minimize regret of irrevocable choices: At a hippodrome, bettors have more confidence after betting on horses they chose just before the post-time because this confidence prevents a change of heart; the bettors felt post-decision cognitive dissonance.^[23]


• Explain their motivations for taking some action that had an extrinsic incentive attached (known as motivational "crowding out").^[24]


• Justify behavior that opposed their views: After being induced to cheat in an academic examination, students judged cheating less harshly.^[25]


• Align one's perceptions of a person with one's behavior toward that person: the Ben Franklin effect refers to that statesman's observation that the act of performing a favor for a rival leads to increased positive feelings toward that individual.


• Reaffirm held beliefs: The confirmation bias identifies how people readily read information that confirms their established opinions and readily avoid reading information that contradicts their opinions.^[26] The confirmation bias is apparent when a person confronts deeply-held political beliefs, i.e. when a person is greatly committed to his or her beliefs, values, and ideas.^[26]

Applications

Education

The management of cognitive dissonance readily influences the motivation of a student to pursue education.^[27] The study Turning Play into Work: Effects of Adult Surveillance and Extrinsic Rewards on Children’s Intrinsic Motivation (1975) indicated that the application of the effort justification paradigm increased student enthusiasm for education with the offer of an external reward for studying; students in pre-school who completed puzzles based upon an adult promise of reward were later less interested in the puzzles than were students who completed the puzzle-tasks without the promise of a reward.^[28]

The incorporation of cognitive dissonance into models of basic learning-processes to foster the students’ self-awareness of psychological conflicts among their personal beliefs, ideals, and values and the reality of contradictory facts and information, requires the students to defend their personal beliefs. Afterwards, the students are trained to objectively perceive new facts and information to resolve the psychological stress of the conflict between reality and the student's value system.^[29] Moreover, educational software that applies the derived principles facilitates the students’ ability to successfully handle the questions posed in a complex subject.^[30]Meta-analysis of studies indicates that psychologic interventions that provoke cognitive dissonance in order to achieve a directed conceptual change do increase students’ learning in reading skills and about science.^[29]

Psychotherapy

The general effectiveness of psychotherapy and psychological intervention is partly explained by the theory of cognitive dissonance.^[31] In that vein, social psychology proposed that the mental health of the patient is positively influenced by his and her action in freely choosing a specific therapy and in exerting the required, therapeutic effort to overcome cognitive dissonance.^[32] That effective phenomenon was indicated in the results of the study Effects of Choice on Behavioral Treatment of Overweight Children (1983), wherein the children's belief that they freely chose the type of therapy received, resulted in each overweight child losing a greater amount of excessive body weight.^[33]

In the study Reducing Fears and Increasing Attentiveness: The Role of Dissonance Reduction (1980), people afflicted with ophidiophobia (fear of snakes) who invested much effort in activities of little therapeutic value for them (experimentally represented as legitimate and relevant) showed improved alleviation of the symptoms of their phobia.^[34] Likewise, the results of Cognitive Dissonance and Psychotherapy: The Role of Effort Justification in Inducing Weight Loss (1985) indicated that the patient felt better in justifying his or her efforts and therapeutic choices towards effectively losing weight. That the therapy of effort expenditure can predict long-term change in the patient's perceptions.^[35]

Social behavior

Cognitive dissonance is used to promote positive social behaviours, such as increased condom use;^[36] other studies indicate that cognitive dissonance can be used to encourage people to act pro-socially, such as campaigns against public littering,^[37] campaigns against racial prejudice,^[38] and compliance with anti-speeding campaigns.^[39] The theory can also be used to explain reasons for donating to charity.^[40][41]
Cognitive dissonance can be applied in social areas such as racism and racial hatred. Acharya of Stanford, Blackwell and Sen of Harvard state CD increases when an individual commits an act of violence toward someone from a different ethnic or racial group and decreases when the individual does not commit any such act of violence. Research from Acharya, Blackwell and Sen shows that individuals committing violence against members of another group will develop hostile attitudes towards their victims as a way of minimizing CD. Importantly, the hostile attitudes may persist even after the violence itself declines (Acharya, Blackwell, Sen 2015). The application provides a social psychological basis for the constructivist viewpoint that ethnic and racial divisions can be socially or individually constructed, possibly from acts of violence (Fearon and Laitin, 2000). Their framework speaks to this possibility by showing how violent actions by individuals can affect individual attitudes, either ethnic or racial animosity (Acharya, Blackwell, Sen 2015).

Consumer behavior

Three main conditions exist for provoking cognitive dissonance when buying: (i) The decision to purchase must be important, such as the sum of money to spend; (ii) The psychological cost; and (iii) The purchase is personally relevant to the consumer. The consumer is free to select from the alternatives, and the decision to buy is irreversible.^[42]

The study Beyond Reference Pricing: Understanding Consumers' Encounters with Unexpected Prices (2003), indicated that when consumers experience an unexpected price encounter, they adopt three methods to reduce cognitive dissonance: (i) Employ a strategy of continual information; (ii) Employ a change in attitude; and (iii) Engage in minimisation. Consumers employ the strategy of continual information by engaging in bias and searching for information that supports prior beliefs. Consumers might search for information about other retailers and substitute products consistent with their beliefs. Alternatively, consumers might change attitude, such as re-evaluating price in relation to external reference-prices or associating high prices and low prices with quality. Minimisation reduces the importance of the elements of the dissonance; consumers tend to minimise the importance of money, and thus of shopping around, saving, and finding a better deal.^[43]

Politics

Cognitive dissonance theory might suggest that since votes are an expression of preference or beliefs, even the act of voting might cause someone to defend the actions of the candidate for whom they voted,^[44] and if the decision was close then the effects of cognitive dissonance should be greater.

This effect was studied over the 6 presidential elections of the United States between 1972 and 1996,^[45] and it was found that the opinion differential between the candidates changed more before and after the election than the opinion differential of non-voters. In addition, elections where the voter had a favorable attitude toward both candidates, making the choice more difficult, had the opinion differential of the candidates change more dramatically than those who only had a favorable opinion of one candidate. What wasn't studied were the cognitive dissonance effects in cases where the person had unfavorable attitudes toward both candidates. Since the U.S. 2016 election held historically high unfavorable ratings for both candidates,^[46] it might be a good case study to examine the cognitive dissonance effects in these instances.

Alternative paradigms

Dissonant self-perception: A lawyer can experience cognitive dissonance if he must defend as innocent a client he thinks is guilty. From the perspective of The Theory of Cognitive Dissonance: A Current Perspective (1969), the lawyer might experience cognitive dissonance if his false statement about his guilty client contradicts his identity as a lawyer and an honest man.

Self-perception theory

In The Gestalt Theory of Motivation (1960), the social psychologist Daryl Bem proposed the self-perception theory whereby people do not think much about their attitudes, even when engaged in a conflict with another person. The Theory of Self-perception proposes that people develop attitudes by observing their own behaviour, and concludes that their attitudes caused the behaviour observed by self-perception; especially true when internal cues either are ambiguous or weak. Therefore, the person is in the same position as an observer who must rely upon external cues to infer his or her inner state of mind. Self-perception theory proposes that people adopt attitudes without access to their states of mood and cognition.^[47]

As such, the experimental subjects of the Festinger and Carlsmith study (Cognitive Consequences of Forced Compliance, 1959) inferred their mental attitudes from their own behaviour. When the subject-participants were asked: "Did you find the task interesting?", the participants decided that they must have found the task interesting, because that is what they told the questioner. Their replies suggested that the participants who were paid twenty dollars had an external incentive to adopt that positive attitude, and likely perceived the twenty dollars as the reason for saying the task was interesting, rather than saying the task actually was interesting.^[48][49]

The theory of self-perception (Bem) and the theory of cognitive dissonance (Festinger) make identical predictions, but only the theory of cognitive dissonance predicts the presence of unpleasant arousal, of psychological distress, which were verified in laboratory experiments.^[50][51]

In The Theory of Cognitive Dissonance: A Current Perspective (1969), Elliot Aronson linked cognitive dissonance to the self-concept: That mental stress arises when the conflicts among cognitions threatens the person's positive self-image. This reinterpretation of the original Festinger and Carlsmith study, using the induced-compliance paradigm, proposed that the dissonance was between the cognitions "I am an honest person." and "I lied about finding the task interesting."^[52]

The study Cognitive Dissonance: Private Ratiocination or Public Spectacle? (1971) reported that maintaining cognitive consistency, rather than protecting a private self-concept, is how a person protects his or her public self-image.^[53] Moreover, the results reported in the study I’m No Longer Torn After Choice: How Explicit Choices Implicitly Shape Preferences of Odors (2010) contradict such an explanation, by showing the occurrence of revaluation of material items, after the person chose and decided, even after having forgotten the choice.^[54]

Balance theory

Fritz Heider proposed a motivational theory of attitude change that functions on the idea that humans are driven to establish and maintain psychological balance. This drive is known as the consistency motive—the urge to maintain one's values and beliefs over time.
According to balance theory there are three things interacting: (1) you (P), (2) another person (O), and (3) an element (X). These are each positioned at one point of a triangle and share two relations:^[47]

1. 
   Unit relations – things and people that belong together based on similarity, proximity, fate, etc.


2. 
   Sentiment relations – evaluations of people and things (liking, disliking)

As people, human beings seek a balanced state of relations among three positions; 3 positives or 2 negatives, 1 positive:

P = you
O = John
X = John's dog

"I don't like John"

"John has a dog"

"I don't like the dog either"

People also avoid unbalanced states of relations; 3 negatives or 2 positives, 1 negative)

P = you
O = your child
X = picture your child drew

"I love my child"

"She drew me this picture"

"I love this picture"

Cost–benefit analysis

In the study On the Measurement of the Utility of Public Works (1969), Jules Dupuit reported that behaviors and cognitions can be understood from an economic perspective, wherein people engage in the systematic processing of comparing the costs and benefits of a decision. The psychological process of cost-benefit comparisons helps the person to assess and justify the feasibility (spending money) of an economic decision, and is the basis for determining if the benefit outweighs the cost, and to what extent. Moreover, although the method of cost-benefit analysis functions in economic circumstances, men and women remain psychologically inefficient at comparing the costs against the benefits of their economic decision.^[55]

Self-discrepancy theory

E. Tory Higgins proposed that people have three selves, to which they compare themselves:

1. 
   Actual self – representation of the attributes the person believes him- or herself to possess (basic self-concept)


2. 
   Ideal self – ideal attributes the person would like to possess (hopes, aspiration, motivations to change)


3. 
   Ought self – ideal attributes the person believes he or she should possess (duties, obligations, responsibilities)

When these self-guides are contradictory psychological distress (cognitive dissonance) results. People are motivated to reduce self-discrepancy (the gap between two self-guides).^[56]

Averse consequences vs. inconsistency

During the 1980s, Cooper and Fazio argued that dissonance was caused by aversive consequences, rather than inconsistency. According to this interpretation, the belief that lying is wrong and hurtful, not the inconsistency between cognitions, is what makes people feel bad.^[57] Subsequent research, however, found that people experience dissonance even when they feel they have not done anything wrong. For example, Harmon-Jones and colleagues showed that people experience dissonance even when the consequences of their statements are beneficial—as when they convince sexually active students to use condoms, when they, themselves are not using condoms.^[58]

Criticism of the free-choice paradigm

In the study How Choice Affects and Reflects Preferences: Revisiting the Free-choice Paradigm (2010) the researchers criticized the free-choice paradigm as invalid, because the rank-choice-rank method is inaccurate for the study of cognitive dissonance.^[59] That the designing of research-models relies upon the assumption that, if the experimental subject rates options differently in the second survey, then the attitudes of the subject towards the options have changed. That there are other reasons why an experimental subject might achieve different rankings in the second survey; perhaps the subjects were indifferent between choices.

Although the results of some follow-up studies (e.g. Do Choices Affect Preferences? Some Doubts and New Evidence, 2013) presented evidence of the unreliability of the rank-choice-rank method,^[60] the results of studies such as Neural Correlates of Cognitive Dissonance and Choice-induced Preference Change (2010) have not found the Choice-Rank-Choice method to be invalid, and indicate that making a choice can change the preferences of a person.^{[15][61][62][63]}

Action–motivation model

The action–motivation model proposes that inconsistencies in a person's cognition cause mental stress, because psychologic inconsistency interferes with the person's functioning in the real world. Among the ways for coping, the person can choose to exercise a behavior that is inconsistent with his or her current attitude (a belief, an ideal, a value system), but later try to alter that belief to be consonant with a current behaviour; the cognitive dissonance occurs when the person's cognition does not match the action taken. If the person changes the current attitude, after the dissonance occurs, he or she then is obligated to commit to that course of behaviour.

The occurrence of cognitive dissonance produces a state of negative affect, which motivates the person to reconsider the causative behaviour, in order to resolve the psychologic inconsistency that caused the mental stress.^[64] As the afflicted person works towards a behavioural commitment, the motivational process then is activated in the left frontal cortex of the brain.^{[65][66][67][68][69]}

Predictive dissonance model

The predictive dissonance model proposes that cognitive dissonance is fundamentally related to the predictive coding (or predictive processing) model of cognition.^[70] A predictive processing account of the mind proposes that perception actively involves the use of a Bayesian hierarchy of acquired prior knowledge, which primarily serves the role of predicting incoming proprioceptive, interoceptive and exteroceptive sensory inputs. Therefore, the brain is an inference machine which attempts to actively predict and explain its sensations. Crucial to this inference is the minimization of prediction error. The predictive dissonance account proposes that the motivation for cognitive dissonance reduction is related to an organism's active drive for reducing prediction error. Moreover, it proposes that human (and perhaps other animal) brains have evolved to selectively ignore contradictory information (as proposed by dissonance theory) to prevent the overfitting of their predictive cognitive models to local and thus non-generalizable conditions. The predictive dissonance account is highly compatible with the action-motivation model since, in practice, prediction error can arise from unsuccessful behavior.

Neuroscience findings

Visualisation

The study Neural Activity Predicts Attitude Change in Cognitive Dissonance (2009) identified the neural bases of cognitive dissonance with functional magnetic resonance imaging (fMRI); the neural scans of the participants replicated the basic findings of the induced-compliance paradigm. When in the fMRI scanner, some of the study participants argued that the uncomfortable, mechanical environment of the MRI machine nevertheless was a pleasant experience for them; some participants, from an experimental group, said they enjoyed the mechanical environment of the fMRI scanner more than did the control-group participants (paid actors) who argued about the uncomfortable experimental environment.^[71]

The results of the neural scan experiment support the original theory of Cognitive Dissonance proposed by Festinger in 1957; and also support the psychological conflict theory, whereby the anterior cingulate functions, in counter-attitudinal response, to activate the dorsal anterior cingulate cortex and the anterior insular cortex; the degree of activation of said regions of the brain is predicted by the degree of change in the psychological attitude of the person.^[71]

The biomechanics of cognitive dissonance: MRI evidence indicates that the greater the psychological conflict signalled by the anterior cingulate cortex, the greater the magnitude of the cognitive dissonance experienced by the person.

As an application of the free-choice paradigm, the study How Choice Reveals and Shapes Expected Hedonic Outcome (2009) indicates that after making a choice, neural activity in the striatum changes to reflect the person's new evaluation of the choice-object; neural activity increased if the object was chosen, neural activity decreased if the object was rejected.^[72] Moreover, studies such as The Neural Basis of Rationalization: Cognitive Dissonance Reduction During Decision-making (2010)^[73] and How Choice Modifies Preference: Neural Correlates of Choice Justification (2011) confirm the neural bases of the psychology of cognitive dissonance.^[61][74]

The Neural Basis of Rationalization: Cognitive Dissonance Reduction During Decision-making (2010) applied the free-choice paradigm to fMRI examination of the brain's decision-making process whilst the study participant actively tried to reduce cognitive dissonance. The results indicated that the active reduction of psychological dissonance increased neural activity in the right-inferior frontal gyrus, in the medial fronto-parietal region, and in the ventral striatum, and that neural activity decreased in the anterior insula.^[73] That the neural activities of rationalization occur in seconds, without conscious deliberation on the part of the person; and that the brain engages in emotional responses whilst effecting decisions.^[73]

Emotional correlations

The results reported in Contributions from Research on Anger and Cognitive Dissonance to Understanding the Motivational Functions of Asymmetrical Frontal Brain Activity (2004) indicate that the occurrence of cognitive dissonance is associated with neural activity in the left frontal cortex, a brain structure also associated with the emotion of anger; moreover, functionally, anger motivates neural activity in the left frontal cortex.^[75] Applying a directional model of Approach motivation, the study Anger and the Behavioural Approach System (2003) indicated that the relation between cognitive dissonance and anger is supported by neural activity in the left frontal cortex that occurs when a person takes control of the social situation causing the cognitive dissonance. Conversely, if the person cannot control or cannot change the psychologically stressful situation, he or she is without a motivation to change the circumstance, then there arise other, negative emotions to manage the cognitive dissonance, such as socially inappropriate behavior.^[66][76][77]

The anterior cingulate cortex activity increases when errors occur and are being monitored as well as having behavioral conflicts with the self-concept as a form of higher-level thinking.^[78] A study was done to test the prediction that the left frontal cortex would have increased activity. University students had to write a paper depending on if they were assigned to a high-choice or low-choice condition. The low-choice condition required student to write about supporting a 10% increase in tuition at their university. The point of this condition was to see how significant the counterchoice may affect a person's ability to cope. The high-choice condition asked students to write in favor of tuition increase as if it was their choice and that it was completely voluntary. EEG was used to analyze students before writing the essay as dissonance is at its highest during this time (Beauvois and Joule, 1996). High-choice condition participants showed a higher level of the left frontal cortex than the low-choice participants. Results have shown that the initial experience of dissonance can be apparent in the anterior cingulate cortex, then the left frontal cortex is activated, which also activates the approach motivational system to reduce anger.^[78][79]

The psychology of mental stress

The results reported in The Origins of Cognitive Dissonance: Evidence from Children and Monkeys (2007) indicated that there might be evolutionary force behind the reduction of cognitive dissonance in the actions of pre-school-age children and Capuchin monkeys when offered a choice between two like options, decals and candies. The groups then were offered a new choice, between the choice-object not chosen and a novel choice-object that was as attractive as the first object. The resulting choices of the human and simian subjects concorded with the theory of cognitive dissonance when the children and the monkeys each chose the novel choice-object instead of the choice-object not chosen in the first selection, despite every object having the same value.^[80]

The hypothesis of An Action-based Model of Cognitive-dissonance Processes (2015) proposed that psychological dissonance occurs consequent to the stimulation of thoughts that interfere with a goal-driven behavior. Researchers mapped the neural activity of the participant when performing tasks that provoked psychological stress when engaged in contradictory behaviors. A participant read aloud the printed name of a color. To test for the occurrence of cognitive dissonance, the name of the color was printed in a color different than the word read aloud by the participant. As a result, the participants experienced increased neural activity in the anterior cingulate cortex when the experimental exercises provoked psychological dissonance.^[81]

The study Cognitive Neuroscience of Social Emotions and Implications for Psychopathology: Examining Embarrassment, Guilt, Envy, and Schadenfreude (2014) identified neural correlations to specific social emotions (e.g. envy and embarrassment) as a measure of cognitive dissonance. The neural activity for the emotion of Envy (the feeling of displeasure at the good fortune of another person) was found to draw neural activity from the dorsal anterior cingulate cortex. That such increased activity in the dorsal anterior cingulate cortex occurred either when a person's self-concept was threatened or when the person suffered embarrassment (social pain) caused by salient, upward social-comparison, by social-class snobbery. That social emotions, such as embarrassment, guilt, envy, and Schadenfreude (joy at the misfortune of another person) are correlated to reduced activity in the insular lobe, and with increased activity in the striate nucleus; those neural activities are associated with a reduced sense of empathy (social responsibility) and an increased propensity towards antisocial behavior (delinquency).^[82]

Modeling in neural networks

Artificial neural network models of cognition provide methods for integrating the results of empirical research and of cognitive dissonance and attitudes into a single model that explains the formation of psychological attitudes and the mechanisms to change such attitudes.^[83] Among the artificial neural-network models that predict how cognitive dissonance might influence a person's attitudes and behavior, are:

• 
  Parallel constraint satisfaction processes^[83]


• The meta-cognitive model (MCM) of attitudes^[84]


• Adaptive connectionist model of cognitive dissonance^[85]


• Attitudes as constraint satisfaction model^[86]

See also

References

Further reading

• Acharya, A., Blackwell, M., & Sen, M. (2015, May 28). Explaining Attitudes from Behavior: A Cognitive Dissonance Approach*. Retrieved from https://scholar.harvard.edu/files/msen/files/cognitive-dissonance-theory.pdf
  


• 
  Cooper, J (2007), Cognitive dissonance: Fifty years of a classic theory, London: Sage publications, ISBN 978-1-4129-2972-1
  


• Fearon, J. D., & Latin, D. D. (2000). Violence and the Social Construction of Ethnic Identity. The University of Wisconsin Press Journals Division.* Gawronski, B., & Strack, F. (Eds.). (2012). Cognitive consistency: A fundamental principle in social cognition. New York: Guilford Press.


• Harmon-Jones, E., & J. Mills. (Eds.) (1999). Cognitive Dissonance: Progress on a Pivotal Theory in Social Psychology. Washington, DC: American Psychological Association.


• 
  Tavris, C.; Aronson, E. (2007). Mistakes were made (but not by me): Why we justify foolish beliefs, bad decisions, and hurtful acts. Orlando, FL: Harcourt. ISBN 978-0-15-101098-1.
  


• 
  McLeod, S. "Cognitive Dissonance". Retrieved 3 December 2013.
  


• 
  Jarcho, JM (September 2011). "Department of Psychiatry and Behavioral Sciences". Social Cognitive and Affective Neuroscience. 6 (4): 460–7. doi:10.1093/scan/nsq054. PMC 3150852. PMID 20621961.
  


• Wagner, D. A. (2014). The Marketing of Global Warming: A Repeated Measures Examination of the Effects of Cognitive Dissonance, Endorsement, and Information on Beliefs in a Social Cause. Proquest Digital Dissertations: https://pqdtopen.proquest.com/doc/1906281562.html?FMT=ABS .

External links

• Cognitive dissonance entry in The Skeptic's Dictionary
  


• Festinger and Carlsmith's original paper


• Leon Festinger, An Introduction to the Theory of Cognitive Dissonance (1956)

Videos

• 
  Cognitive Dissonance Theory: A Crash Course on YouTube
  


• 
  TEDxTalk by Ash Donaldson on cognitive dissonance and how it affects decision-making on YouTube
  


• 
  Song by Brad Wray "Cognitive Dissonance (Dissonant and Justified)" on YouTube
  


• 
  Dummiez Movie: Cognitive Dissonance Theory on YouTube
  


• 
  Comedy : Political Cognitive Dissonance on YouTube
  


• 
  Carol Tavris on Sean Carroll's podcast talking about cognitive dissonance on YouTube